We are committed to providing high-quality IPTV services. This Refund Policy outlines the conditions under which refunds may be requested and processed.
1.1 Subscription Plans
Customers may request a refund within 7 days of the subscription start date. After this period, no refunds will be issued for the active subscription cycle.
1.2 One-Time Purchases
Refunds for one-time purchases (e.g., pay-per-view events or special packages) must be requested within 24 hours of the purchase. Beyond this timeframe, the purchase is considered final.
To request a refund, please contact our customer support team at:
📧 contact@moontv.online
Please include the following details in your request:
Full name
Date of purchase
Order or subscription ID
Reason for the refund request
Refunds will not be granted under the following conditions:
Used Services: If the IPTV service has been accessed or used during the subscription period.
Terms Violations: If you have violated our Terms of Use or engaged in any prohibited activities.
Technical Issues: We encourage customers to contact support first for troubleshooting. Refunds will not be issued for technical problems unless you’ve worked with support and the issue remains unresolved.
Approved refunds will be processed immediately and returned to the original payment method used during the purchase.
We make frequent, strategic updates to our servers, ensuring a user experience, that’s completely free from freezing issues
Fully compatible across a wide range of devices, including MAG, Android, Kodi, Enigma, IPTV Box, PCs, and Smart TVs
Our team is available 24/7 through Live Chat or WhatsApp for assistance. Feel free, to contact us anytime
With a single plan, you can enjoy your favorite content across multiple devices — Smart TVs, Android Boxes, smartphones, tablets, and more.
We support a range of devices, such as Smart TVs, Kodi, VLC, PCs, Vu+, DreamBoxes, Enigma, Android Boxes, Android Smartphones, and Max.
If you submit a ticket for technical support or account activation, you can expect a response within 1 to 2 hours. … during busy periods, response times may extend up to 3 hours.
To ensure a smooth streaming experience with IPTV, we recommend having an internet connection with a speed between 30 to 50 Mbps. If your internet speed falls below 20 Mbps, you are likely to encounter buffering issues. This higher speed range helps to maintain consistent quality and uninterrupted service.
We accept payments through PayPal and all major credit cards.
While you can install your IPTV subscription on several devices, please note that it is only operational on one device at a time.
Yes, we provide a 24‑hour free trial that gives you full access to all channels, movies, and TV shows available in your IPTV subscription.
Have any doubts or inquiries? Don’t hesitate to contact us, we’re here to ensure you get the information and support you need.
Fill out the form below to choose your plan, select the number of devices, and we’ll get you set up in no time.
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Fill out the form below to choose your plan, select the number of devices, and we’ll get you set up in no time.
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Fill out the form below to choose your plan, select the number of devices, and we’ll get you set up in no time.
Your request has been successfully submitted.
Our team will get back to you shortly.
Fill out the form below to choose your plan, select the number of devices, and we’ll get you set up in no time.
Your request has been successfully submitted.
Our team will get back to you shortly.
