We are committed to providing high-quality IPTV services. This Refund Policy outlines the conditions under which refunds may be requested and processed.
1.1 Subscription Plans
Customers may request a refund within 7 days of the subscription start date. After this period, no refunds will be issued for the active subscription cycle.
1.2 One-Time Purchases
Refunds for one-time purchases (e.g., pay-per-view events or special packages) must be requested within 24 hours of the purchase. Beyond this timeframe, the purchase is considered final.
To request a refund, please contact our customer support team at:
📧 contact@moontv.online
Please include the following details in your request:
Full name
Date of purchase
Order or subscription ID
Reason for the refund request
Refunds will not be granted under the following conditions:
Used Services: If the IPTV service has been accessed or used during the subscription period.
Terms Violations: If you have violated our Terms of Use or engaged in any prohibited activities.
Technical Issues: We encourage customers to contact support first for troubleshooting. Refunds will not be issued for technical problems unless you’ve worked with support and the issue remains unresolved.
Approved refunds will be processed immediately and returned to the original payment method used during the purchase.
We make frequent, strategic updates to our servers, ensuring that when you watch live TV online, your experience is completely smooth and free from freezing issues. Therefore, you can enjoy stable streaming every time.
Fully compatible across a wide range of devices, including MAG, Android, Kodi, Enigma, IPTV Box, PCs, and Smart TVs — making it easier than ever to watch live TV online wherever you are.
Our team is available 24/7 through Live Chat or WhatsApp for help, ensuring you always get the help you need to watch live TV online without interruptions. Feel free to contact us anytime.
With a single plan, you can enjoy your favorite content across multiple devices — Smart TVs, Android Boxes, smartphones, tablets, and more.
Fully compatible across a wide range of devices, including MAG, Android, Kodi, Enigma, IPTV Box, PCs, and Smart TVs — making it easier than ever to watch live TV online wherever you are.
If you submit a ticket for technical support or account activation, you can expect a response within 1 to 2 hours. … during busy periods, response times may extend up to 3 hours.
To make sure a smooth streaming experience when you watch live TV online with IPTV, we recommend an internet connection between 30 to 50 Mbps. Speeds below 20 Mbps may cause buffering, while higher speeds maintain consistent quality and uninterrupted service.
We accept payments through PayPal and all major credit cards.
The number of simultaneous connections depends on the subscription plan you choose.
1 device plan = 1 connection
2 devices plan = 2 simultaneous connections
3 devices plan = 3 simultaneous connections
Each connection is linked to one device. To avoid interruptions or blocking, please ensure you do not exceed the number of allowed connections for your subscription.
Yes, we provide a 24-hour free trial that gives you full access to all channels, movies, and TV shows — so you can experience how easy it is to watch live TV online with your IPTV subscription.
Have any doubts or inquiries? Don’t hesitate to contact us, we’re here to ensure you get the information and support you need.
Fill out the form below to choose your plan, select the number of devices, and we’ll get you set up in no time.
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Fill out the form below to choose your plan, select the number of devices, and we’ll get you set up in no time.
Your request has been successfully submitted.
Our team will get back to you shortly.
Fill out the form below to choose your plan, select the number of devices, and we’ll get you set up in no time.
Your request has been successfully submitted.
Our team will get back to you shortly.
Fill out the form below to choose your plan, select the number of devices, and we’ll get you set up in no time.
Your request has been successfully submitted.
Our team will get back to you shortly.
